Help
Find input requirements, download options and billing details.
Creating and downloading
Can I try Reelomo before buying?
Browse video templates and play the samples. The photo utilities work in your browser without credits or sign-in.
Which files can I upload?
Video and image generators accept JPG, PNG and WebP up to 10 MB. Video editing, extending and upscaling accept MP4 up to 3.5 MB. Check the tool for supported duration and output settings.
Where do I find finished creations?
Open My Videos and select a completed task to play or download it, or reuse its settings. Browser photo utilities provide a download directly after export.
Who can see my uploads and results?
Submitted inputs and results are stored privately. The provider for the selected tool processes the media and instructions required for the task. You can delete creations in My Videos. See the Privacy page.
Can I use creations in ads or listings?
Use source media you have permission to use. Before publishing, check the result and whether you have the rights needed for your intended use. See the Terms.
Credits, payments and refunds
Is this a subscription?
Each pack is a one-time payment in USD. You can buy another pack when you need more credits. There is no automatic renewal.
Do purchased credits expire?
Purchased credits stay in your account until you use them or a refund adjusts the order. There is no monthly reset.
What can I make with my credits?
Use the same balance for available AI video, image and editing tools. The workbench shows the credit cost before you submit. Model, resolution and duration can change that cost. Check the tool directory before choosing a pack.
Do I need a separate credit pack for each model?
No. The same balance is used across available cloud tools. You can check the price of a specific model and output in the workbench before deciding which pack to buy.
What happens if generation fails?
Reelomo reserves the quoted credits when you submit. A confirmed failure releases them. A task under review keeps its reservation until the outcome is confirmed.
How do I pay, and where is my order?
Stripe handles card payment. Sign in with the same account and open Billing & Credits to see your balance and order status. If the order is pending, select Check payment status before trying to buy again.
How do I request a refund?
Open Billing & Credits, select Request refund on the paid order and tell us what happened. An approved refund adjusts credits from that order in proportion to the amount refunded. See the Refund Policy for the review and payment process.