Refund Policy

Submit a request

Go to Billing & Credits, find the paid order and choose Request refund. Explain the issue and include the creation reference if relevant.

Review and payment status

The order shows the review reply. Once Stripe confirms a refund, the refunded amount appears on the order and the credits from that order are adjusted in proportion to the refunded amount. Your payment provider controls when the refund appears on your statement.

Need help finding your order?

Use Support for missing orders, unexpected charges or questions about a review.